Industry Type:
IT / Software Dev
Job Detail:
Roles and Responsibilities :
- Lead the Service Management team to ensure effective delivery of services, meeting customer expectations and SLAs.
- Develop and implement process improvements to increase efficiency, reduce costs, and enhance overall service quality.
- Collaborate with cross-functional teams to resolve complex issues related to infrastructure, operations, and service management.
- Ensure compliance with industry standards, regulations, and company policies.
Job Requirements :
- 10-18 years of experience in IT Services & Consulting industry.
- Strong background in service management principles, practices, and frameworks (e.g., ITIL).
- Proven track record in leading high-performing teams and driving business results through process improvements.
