Job Location: Gurgaon/Gurugram
- Organise existing documentation and create the framework for how all future documentation is stored, presented, and updated.
- Develop comprehensive, clear, and precise documentation that meets AdvantageGo standards for our new systems, products, and features that IT deploys.
- Be a strong technical voice within the organisation by providing user documentation like user and instructional guides and online help manuals for external clients and all employees of the organisation.
- Work closely with various departments to understand project requirements.
- Independently gather information from SMEs to develop, organize, and write procedure manuals, technical specifications, and process documentation.
- Conducting thorough research and interviews. Candidate Profile
- At least 4+ years of experience in a technical writer role – preferred domain international insurance.
- Bachelors or Associates degree in technical writing, English, communications, or a degree in a related field or writing/communications certifications.
- Experience with professional technical writing, publishing, authoring, screen capture, and image editing tools.
- Strong written and verbal communication skills.
- Familiarity with end user documents like User Manuals, Installation Guides, System Administrator Guides, and Functional Description.
- Self-motivated and ability to work independently and with a global team.
- Detail oriented and the ability to develop documentation standards.
- Skill Set:
- PRIMARY – Technologies like Microsoft Office (Word and PowerPoint), Help Authoring Tools (RoboHelp), Image Capturing Tools (SnagIt), perhaps Camtasia also
- SECONDARY – Excellent skills in grammar, minimalist documentation design, and effective information architecture
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