Job Location: Chennai
Roles and Responsibilities
Key Responsibilities:
- Providing Functional Support to Customers and worldwide agency / eCommerce network on Booking & SI (EDI/API):
- Managing & implementing assigned Professional Service projects with our VIP Customers in coordination with HO Product Owner. The scope of projects includes Schedule, Pricing Booking, SI, Invoice, Bills of Lading & Tracking deployment via EDI & API platforms.
- Analyzing and qualifying customer requirements
- Validating required changes with concerned product owners
- Coordinating development with HO and IT team
- Performing the functional tests with qualification environments
- Organizing production roll-out
- Ensure timely update of Project Status in Internal Tools.
- Perform User Acceptance Test (UAT) for newly deployed projects or enhancement or bug fixes delivered.
- Assist HO on reporting & invoicing requirement for API solutions.
- Internal Knowledge Base Management Documenting Customer Deployment details
Key Performance Standards:
- Demonstrate expertise in handling eCommerce Professional Services to the groups Customers.
- Maintain up to date tracker of projects status in internal tool.
- Document all new flow deployed and changes made on existing flow
- Pro-active Support to the customers on Booking & SI products as per the defined SLA
- Continuous Improvement – Target is to Introduce 1 innovative ideas/process improvement per semester (2 per year)
Desired Candidate Profile
Business Analysis and Defining Solution
- Quickly understands the business requirements & existing business processes and suggest optimal solutions.
- Analyze the business requirements and propose evolutions or changes required in existing application.
Educational Background & Technical Knowledge
- Preferred Graduate / Engineering graduate in Computer Science
- Basic understanding of programming and development methodologies
- Experience in working with EDI/API solutions dedicated to Shipping/Logistics preferred
- Basic knowledge on SQL databases
- Should have good knowledge in MS Excel & PowerPoint
- Candidate having experience in shipping Industry is preferred
Communication
- Understanding the needs of the internal or external customers when initiating actions or making decisions.
- Communicates effectively to HO & RO eCommerce / IT
- Liaison effectively between all the internal/external stakeholders
Perks and Benefits
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