Key roles and responsibilities include:

• Work with clients and end users to gather, understand, and define business requirements

• Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients

• Work collaboratively with team members to design a solution that will meet a client s business requirements and fulfill user stories

• Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies

• Collaborate with developers to test and verify that solutions will meet the business requirements

• Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training

Requirements

• Experience using Salesforce or similar CRM Products to develop client or business solutions

• Hands on experience configuring Salesforce or similar CRM Product, including workflows, validation rules, and security controls

• Proven ability leveraging analytical and problem-solving skills in a fast-paced environment

• Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies

• Strong presentation, communication (written and verbal) skills, and interpersonal skills

• Ability to juggle and prioritize multiple tasks within a collaborative team environment

• Demonstrates flexibility and willingness to do what it takes to get the job done

• Drive and desire to learn and grow both technical and functional skill sets

• Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio

• Must have a bachelor s degree completed

Preferred Experience and Skills

• Experience leveraging and configuring AppExchange products to develop a solution

• Experience soliciting, gathering, and analyzing user input and requirements

• Experience documenting user stories and creating to-be process flow diagrams

• Experience collaborating with business stakeholders

• Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC)

• Salesforce Admin Certification and one Consulting Cloud Certification (Sales, Service or Community)