Job Location: Chennai

Roles and Responsibilities

• Gather and assess requirements from internal and external resources to ensure requirements, issues and challenges are understood from a business and technical perspective
• Define and deliver scope of work and offer input on business process improvements, including timing estimates from implementation tea
• Develop and articulate solutions to satisfy business requirements which fall outside of available functionality or operational processes
• Manage all project documentation including user stories, specifications, business process diagrams, data mappings, and acceptance criteria
• Create test scenarios and ensure delivered results align with specifications and adhere to project schedules and deadlines
• Design and implement data visualizations and reporting solutions
• Manage all change requests including impact to approved scopes and communications to implementation team
• Coordinate development tasks across a global IT team and external resources via Scrum sprints and Hybrid project methodologies

Desired Candidate Profile

• University degree in Information Technology or related discipline with MBA.
• 2+ years experience as a business analyst in a software development or operational assessment environment
• CBAP or CSPO Certification
• Previous development experience would be an asset.
• Experience with REST APIs and API client tools (i.e. Postman)
• Experience with web services would be an asset
• Experience with mobile application would be an asset
• Experience with web technologies such as React, VUE, etc would be an asset
• Experiencew ith MySQL along with an understanding of RDBMS, database structures and the ability to write queries would be an asset
• Excellent communications skills, both verbal and written.
• Demonstrated experience assessing operational processes, building current and desired workflows, creating user stories
• Experience with cross functional teams including technology, accounting, operations
• Experience with Freshdesk or other Customer Service Ticketing solutions would be an asset
• Able to work in a fast-paced environment.
• Must be well disciplined, self-directed, organized and project driven.

Perks and Benefits

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