Job Description

• Job Responsibilities:
• Analyze subscriber behavior and measure engagement in real-time.
• Analyze, understand and map user behavior across the full customer journey on the platform
• Ability to identify patterns (Category, geography, subscription levels, end-user industry etc.,)
• Proactively isolate and identify user behavior that leads to increased user retention and reduced churn.
• Send alerts to relevant stakeholders (Sales, Customer Success) on subscriber churn, upsell opportunities etc.,
• Build dashboards on the fly to monitor and share valuable KPIs throughout the customer journey with different stakeholders, build and maintain custom usage trackers (Subscribers and Account Level)

• Job Requirements:
• Ability to effectively operate independently and in a team environment.
• Thorough understanding of the commodity under research. (The production process and other generic technical details of the commodity).
• Holistic view on the respective Industry spend categories.
• Insights on how stakeholders view the sourcing of the categories.
• Key focus/expectations of Industry stakeholders through the market intelligence report.
• Basic understanding on the value chain of the respective domain and how each category are related to drive the top line growth.
• Key end users of respective domain/Industry and its categories and the emerging trends that marketers should be aware of Level of innovation brought in through the MI reports delivered in past.

• Skillsets:
• Ability to work with tools such as Power BI, ChurnZero, Shiny Apps, Zoho etc.,
• Proficiency in Excel, and PowerPoint required
• Excellent Communication Skills
• Eye for Detail
• Ability to handle large datasets

Desirable: Understanding of Database Architecture & Statistical tools and techniques

Qualification: Any Graduate with 2-4 years of relevant experience.