You will have opportunities to interface with multiple levels in the organization and across the business unit to make and business impact. The environment is fast-paced and dynamic, with plenty of opportunity to develop a broad understanding of the Autodesk business. There s always an opportunity to improve a process, solve a problem, or provide critical input to make the business more successful.

Responsibilities

• Providing dashboard support to marketers within the organization

• Identifying and provide resolution

• Document root cause and fixes

• Assisting marketers in dashboard usability

• Assisting marketers in use case and scenario analysis

• Engages with stakeholders end to end till resolution

• Managing ticketing system and ensuring tickets are kept up to date with resolution

• Maintaining and updating documents and procedures example FAQ, data catalog

Minimum Qualifications

• Graduate degree with 2-4 years in reporting/application support environment

• Preferably worked in marketing operation support environment with web analytics or digital marketing exposure

• Strong working knowledge in PowerBi

• Intermediate working knowledge of SQL. Experience working with relational databases, query authoring as well as working familiarity with a variety of databases

• Extraordinary customer service and relationship management experience

• Ability to understand marketing data and parameters

• Excellent written and verbal communication skills, empathy, initiative and ownership

• Eager to learn new things and passionate towards marketing technology

• Knowledge in any other sales/ marketing Automation tools: Salesforce, Marketo, Adobe Analytics, Cvent