Job Location: Richmond, VA
Job Detail:
Operations Analyst
Description:
High-Level Project Overview:
- Monitor and dispatch outage trouble calls, analyze outage calls that come in to determine the location of the problem, prioritize all emergency work, outage, and non-outage work for first responders, and talk with customers to determine power issues they are having.
Top (At Least 3 If Possible) Must Have skill Sets
- Multi-tasking (handling changing priorities constantly)
- Computer-based skills (all Windows applications, typing, etc.)
- Good customer service skills (talking to customers)
- Data analysis (review multiple information sources to determine appropriate action)
Top Nice-To-have Skill Sets
- Dispatch skills (call centers, 911 operations centers, utilities, etc.)
Soft Skill Requirements
- Looking for energetic and personable candidates who have good customer service personalities that can talk with customers and field workers all day with a good attitude even during stressful or busy times.
- Being coachable/trainable because there is so much to learn with this position.
Experience
- Any 911 dispatch centers, Utility Dispatch, call center customer service.
Education
- High School Graduate/GED
Length of assignment: 1-year contract
Local. On-site, no remote – Rotating shift – Work / 8-week schedule
#ASTLOW
Job Types: Full-time, Contract
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Do you previously have 911 dispatch centers or Utility Dispatch experience?
Education:
- High school or equivalent (Preferred)
Experience:
- Call center/Customer Service: 2 years (Preferred)
Work Location: One location
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