Job Location: Gurgaon/Gurugram
- Key contact for anything MI related, including reporting tool product support, set up, maintenance, issue resolution and consultation
- Good knowledge of SQLMS Access and MS Excel is preferred
- Provides extensive consultation with internal and external end users of the MI reporting tools on product usage and functionality
- Makes effective recommendations to product end users regarding which reports best correspond to the client s requirements and needs
- Provides consultation on client hierarchy structure and reporting field alignment / standardization.
- Responsible for production of recurring and ad hoc Portfolio/Email reporting
- Supports work flow management procedures
- Maintain expected productivity and customer satisfaction goals.
- Work with peers to develop better procedures and client offerings, solve problems and investigate issues
- Experience in client facing analytics andor MI product support
- Strong quantitative, analytical, problem solving reconciliation skills
- With each inbound extract check/identify/report for compatible formats, missing data, anomalies, file type, date formats, number formats, invalid air, car, hotel codes, date range, duplication, no data procedures.
- Manage RSCC HMM tasks or any process related tasks that
- Co-ordinate with global operations teams/depts./offices to ensure data accuracy
- Maintain high level of quality and compliance scores
- Identify and drive operational efficiencies
- Work in tandem with the team to ensure that the SLA s are met on a consistent basis
- Effectively work and communicate with all departments and heads within GBT (all its affiliates) Vendor Partners to fulfill business requirements in a prompt and efficient manner.
- Is team player.
- Share new insights and developments with team members.
- Commitment to team goals and deadlines.
- Work with peers to develop better procedures, solve problems and investigate issues.
- Collaborate with all data sources to compile data flow and integrate into a single set of client data, establish reporting fields and format
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