• The position is responsible for creating the business and/or functional requirements necessary for technology solutions that meet customer needs, expected delivery dates, and quality standards.
• Provide support to clients via the telephone and/or Internet (e.g., instant message, email). Assess service issues and resolve technical problems through independent judgment and advanced problem-solving skills.

Responsibilities

• Work under the direction of the Manager to provide application solutions for assigned business areas
• Possesses functional knowledge of assigned application
• Communicates effectively with all parties related to assigned process area
• Interacts with the business stakeholders and subject matter experts, internal and external, to understand their problems and use cases to create new business requirements and enhancement requests
• Work independently and with mentors/peers to gather and translate business requirements into product-specific designs and specifications while expanding application expertise and knowledge of business processes
• Deliver business process workflow and related design documentation for new development projects and/or enhancement and modification requests to be used by the development teams
• Provides formal training to team members and documentation as needed
• Demonstrate new functionality to business users seeking inputs on future direction.
• Work with the support team to help diagnose and resolve client questions or problems that need development assistance
• Participate in user focus groups and requirements workshops, vendor training and demonstrations

Qualifications

Academic and Professional Qualifications

• Bachelor s degree and/or other relevant combination of training and experience

Experience

• 4-7 years of work experience
• 2-5 years of healthcare scheduling and registration experience preferred
• Experience in requirements gathering and analysis
• Experience in business analysis documentation
• Knowledge of Sunrise Access Manager (Sunrise Enterprise Scheduling and Sunrise Enterprise Registration) is an asset
• Experience working with Agile Principles is an asset

Travel Requirements

• May require travel for business needs