• Work under the direction of the Manager to provide application solutions for assigned business areas
• Possess senior level functional knowledge of assigned application technology
• Interact with business users to understand new business requirements and enhancement requests
• Serve liaison role between application technology vendors, internal IS groups, and business users
• Translate business requirements into product-specific designs and configuration, detailed requirement specifications and use cases
• Deliver functional specifications, design documents, business process workflow and related documentation for new development projects and/or enhancement and modification requests to be used by Systems Analyst
• Interact with Systems Analysts during the software build and/or configuration process and testing process
• Perform functional application configuration and configure /run reports at user request
• Design and execute functional, integration, and regression test plans for new application functionality, product releases and enhancement and regulatory modifications using business scenarios and use cases
• Ensure programs meet business specifications
• Demonstrate new functionality to business users seeking inputs on future direction
• Review vendor provided documentation and user manuals needed to support the product
• Directly interface with business users by responding to support calls escalated by the Service Desk
• Participate in user focus groups and requirements workshops, vendor training and demonstrations
• Assist in supporting activations and rollouts
• Consistent efforts to deliver quality solutions as per agreed scope
• Customer focus and close alignment with the customers business objectives
• Ensure efforts to continually improve domain knowledge
• Ensure the quality of the deliverables as per the defined defects standards
• Document issues with resolutions and share with team members to improve team productivity
• Provide data to generate team performance metrics
• Knowledge transfer with other team members to improve overall team education level
• Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders
• Adherence to the defined standards
• Take initiative and drives to bring to logical conclusion; proactive approach
• Provide accurate and timely information and escalates when there are issues
• Actively participate in meetings and make valuable contribution

Qualifications:

Academic and Professional Qualifications:

• Bachelors degree preferred and/or other relevant combination of training and experience

Experience:

• 5-10 years practical experience in providing business process and functional support for assigned product preferred
• 2-5 years Healthcare experience preferred

Travel Requirements:

• May require local travel
• May require other travel for business needs

Working Arrangements:

• May require after hours on call support
• Work is performed in a standard office environment with minimal exposure to health or safety hazards