As a Data Analyst this individual provides a range of reporting services and predictive analyses to internal and external clients by collecting and interpreting data. There are ample opportunities to be creative and to interact extensively with senior management. The environment is collaborative and team-oriented, yet individual achievement is encouraged and recognized. This person works closely with Account Operations, Strategic Management, Client Software Development, and other departments to define data criteria, create reports, interpret data, and prepare internal and external documents. This position offers the opportunity to work in a dynamic, fast-paced environment, collaboration with multiple departments and a great opportunity to combine analytical expertise with creativity to produce professional materials for internal and external customers.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GENERAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At least 3 years Customer Service experience.

Ability to complete multiple tasks and prioritize workloads.

Ability to work independently and as part of a team.

Exceptional analytical and problem-solving skills.

Excellent verbal and written communication skills.

Ability to work with end users who may not be technically savvy.

Management reporting experience preferred.

Strong interpersonal skills.

Strong problem-solving and analytical skills.

Proficiency with MS Office, particularly Word, Excel, and Access; strong skills with PowerPoint and Outlook; MS Visio and MS Project desirable.

Experience extracting, organizing, and formatting data for presentation design in both Excel and PowerPoint.

Good project management capabilities and the ability to handle a wide range of concurrent activities.

The ability to work in a fast-paced environment, where collaboration is necessary and accountability is expected.

The ability to work effectively under pressure and make decisions independently.

Proven ability to proactively and quickly learn new technologies.

Expected to be an enthusiastic, outgoing, driven and motivated individual who can work as part of a cross functional team.

Perform all job responsibilities with total integrity and accountability.

Excellent English language verbal communications skills.

Excellent written communications and organizational skills.

Professional appearance.

The ability to prioritize multiple tasks without compromising service or Quality.

Ethical, fair and professional conduct in all candidate, client, and peer interactions.

Flexible, accountable and a team player.

Available to work overtime.

Energetic and able to work well in a fast paced environment.

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree (B.A.) or an equivalent combination of training and experience; minimum of four years of general business experience, with two years of related business experience to position; supervisory experience highly desirable.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedural manuals. Ability to present information effectively and to respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Strong analytical ability to calculate figures and analyze complex data. Ability to calculate amounts such as mark-up percentages, bill rates, discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATION

None Required.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include the following – other duties may be assigned):

Defines, collects and interprets data in preparation for analytical reports for account support and assigned projects, including but not limited to standard metrics reports, account reviews and case study reports.

Provides regularly scheduled metrics and analysis for all projects.

Presents metrics to account operations and organization leadership as required.

Creates data queries and customized reports as needed.

Assists Account Managers in tracking projects to forecast and timelines.

Designs system reports needed to support and develop data analysis.

Conducts Quality Review testing on system reports.

Serves as a technical and problem-resolution expert, manages the resolution of complex reporting issues, and recommends permanent corrective measures.

Analyzes current automated production reporting content, procedures, workflows, and recommends improvements.

Assists in maintaining the application database and generates reports as scheduled or requested.

Conducts training and provides ongoing coaching to Suppliers and End-users as appropriate.

Leads the reporting maintenance, development, and updating process and communicates to appropriate operational teams.

Develops and implements manual processing contingency plans as needed.

Liaises with Account Operations, Strategic management and Information Technology on strategic planning for improving upon and developing new processes, reports and procedures.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.