Responsibilities

• Maintain and enhance monitoring framework (data collection, alert aggregation, dashboarding) and Implement and enhance alerting logic (framework)

• Enable proactive Incident alert and resolution leveraging knowledge scripts

• Identify and detect repetitive incidents (stability, reliability) and develop solutions to fix problems.

• Lead and mentor team members.

• Work on technical resolution for incidents and identify technical root cause

• Ensure tool standards, Exploit tool capability to fine tune product reliability

• Integrate incident, release, monitoring, alerting tools into overall ecosystem

• Measure and report SLI, MTTx in periodic reviews, analyze deviations and take actions to closure.

• Update runbooks with changes to process / tools

• Drive Postmortems to arrive at remedial actions.

• Participate in On-Call Incident Technical Support

• Ensure production release guidelines (entry/exit) and implementation are adhered to for changes to Production.

• Support CI/CD pipeline implementation and integration to quality, security.

• Help define standards and adopt new technologies.

• Participates in reviews of own work and leads reviews of colleagues work.

• Engage with key stakeholders (Business, Markets, Devs, Vendors)

• Ensuring team code is compliant with code quality and standards.

• Highlighting tech debt and ensuring it s addressed in the roadmap.

Required skills

• At least 8+ years overall IT experience with 5 years in relevant area (Development / SRE).

• Strong awareness and experience of working with Site Reliability Engineering principles.

• Good understanding of public cloud offerings such as AWS components like EC2, IAM, RDS, CloudWatch etc . ,

• Conceptual knowledge around ETL

• Good understanding of Big data (Hadoop / Hive / Spark)

• Hands on experience on enterprise tools set such as Grafana, Instana, Prometheus, ELK Stack etc.

• Has exposure to networking concepts (SSH, FTP, TCP/IP, DNS, Load balancing, CDN etc.).

• Has experience in any scripting language (bash / python / perl).

• Experience operating high-availability, fault-tolerant, scalable, distributed software in production: building monitoring into your code, tweaking dashboards, defining alerts.

• Knowledge of Agile software development principles including using JIRA.

• Experience in 24/7 high availability production environment.

• Excellent organizational, verbal and written communication skills.

• Aptitude to be a good team player and the desire to learn and implement new technologies.

• Knowledge of ITIL processes.

Nice to Have

• Good experience with CI/CD pipelines including BitBucket, Jenkins

• Knowledge of server-side technologies such as Kubernetes, NodeJS, Docker, Java

• Experience with building Rest APIs, API Integration, and Web Services is preferred

• Knowledge in Messaging and Streaming frameworks like – RabbitMQ / Kafka

• DB (Redis, RDS, Dynamo DB)

• Exposure to languages such as Typescript, Nodejs.

• ITIL V4 Foundation certified.