Job Location: Mumbai
– The group has consistently contributed to nation building by creating enterprises that laid the foundation of India’s growth.
– Driven by this pioneering spirit, the Tata group has set up Tata Digital to build digital businesses that will address the needs of Indian consumers as well as businesses.
Requirements :
– Minimum 8 years of experience in a MIS management role
– Should have managed Contact Center MIS
– Should have understanding of Contact Centre Operations KPIs
– Ability to establish credibility and rapport with all key stakeholders including product, marketing, engineering teams
– He/she should thrive in a fast-paced and ambiguous environment.
– Should have done Contact Centre volume forecast & capacity planning
– Should have strong MIS & analytics skills
– Candidate should possess good knowledge and hands on experience on advance Excel/VBA, PPT, MySQL & Power BI
– Ability to handle pressure
– Strong written and verbal communication skills
– Should have good presentation skills
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