Job Location: Hyderabad/Secunderabad
- Salesforce Data Analyst II performs administrative management of data including detection and correction of data-quality issues, process incoming data, and data standardization.
- Collaborate with the Salesforce Team and Sales/Business team to engage in the ongoing and detailed evaluation of data quality and lead assignments.
Duties and Responsibilities:
- Display strong Salesforce skills, and leverage those to complete everyday tasks and deliver on all the assigned responsibilities
- Document process workflows and make appropriate recommendations to impact operational efficiencies
- Work with various teams and act as an interface between the business teams and development team
Data Governance (Coordination):
- Liaison with CRM development team/Business teams to identify areas of data inaccuracy and communicate with users to correct data and update Salesforce
- Maintain on-going data clean-up
- Perform and update standard operating procedures ensuring data quality
- Communicate specific trends, issues, targets, and opportunities using analytics.
- Make recommendations to management for data quality
- Maintain accurate dashboards and reports. Continuously develop and maintain cascading dashboards for all user levels (executive, management, individual)
User Support:
- Understand and navigate the application accurately and support users troubleshoot issues/ Provide one-on-one user coaching on navigation (as required)
- Coordinate and support training documentation and training sessions for new releases and on-going improvements
Other:
- Support business extensively by performing CRM related activities daily
- Create and provide daily and weekly status reports
- Manage campaign activities including development, distribution and tracking individual and group performance via salesforce.com dashboards
- Participate in release cycles
Education and Experience:
- Bachelor s/Master s degree or equivalent
- 4+ years of Salesforce experience is must
Requirements/Skills:
- Ability to Extract, Manage and Import data from Salesforce
- Strong customer focus and understanding of CRM
- Data analysis and execution skills including the ability to convert data analysis into actionable information and disseminate to organization
- Collaboration skills including the ability to engage with IT, Sales, and Marketing employees at all levels in order gather business needs
- Process improvement skills including the ability to analyze business activity and requirements to identify opportunities, enhancements, and automation efforts
- Strong experience with Microsoft office (Word, Excel, Power Point, Projects a Visio)
Work Environment:
- 40+ hour standard workweek requirement
- Standard indoor working environment
- Prolonged periods of sitting while working at computer
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