WovVTech
Pune
Hello,
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Hope you, your family and dear ones are doing well.
WovV Technologies, Global Business Productivity SaaS company, is hiring Onsite Technical Support Executives for Chennai Location.
WovVTech’s suite of products are now empowering users across 3000 locations in 50 countries to digitize their operations, get real time decision driven analytics and improve productivity. It counts global fortune 500 companies as its customers for SaaS products and technology services. It is amongst Top 20 Global SaaS startups recognized by CIO Review in 2020 and Top 10 Best SaaS companies in India, as recognized by CEO Insights.
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Visit us at : https://wovvtech.com/
careers at : https://wovvtech.com/careers/
Come join a winning team that loves to have fun and is building great products that make a difference.
Please go through the list of open positions and company details given below.
Details Required:
Hit reply with the details as required in the email and send in your CVs
- Total Experience
- Relevant Experience- Relevant is the experience in months for position & skill which you are applying for.
- Current CTC
- Expected CTC
- Earliest date of joining
- Notice Period
- Current Location
- SSC, HSC and Graduation Grades
Also do forward this email to someone you think is suitable for any role above. WovVTech shall respond back in the form of Referral fees as gratitude.
Why be the next WovVScion ?
This is an opportunity to be part of an energetic and growing WovV Team and take part in the journey of building and scaling great products with cutting edge technologies.
Working with us means being at the convergence of engineering, design, innovation, and scale. It means being part of a highly skilled and driven team whose work directly improves the lives of our customers.
Our people are our culture and a huge part of what makes us a little more WovV every single day
We know you’re happiest when you’re learning new things, so each new assignment will give you an opportunity to do things differently, explore new technologies and challenge the status quo!
Benefits and Perks :
- Team Outing
- Performance Bonus
- Employee reference bonus policy
- Exciting career path with an exponentially growing company
- Fun activities
- Deserving compensation
More About the Company:
WovV Technologies, a global business productivity SaaS company, is building cutting edge products and offering technology solutions.
WovVTech’s suite of products are now empowering users across 3000 locations in 50 countries to digitize their operations, get real time decision driven analytics and improve productivity. It counts global fortune 500 companies as its customers for technology services and products and also benchmarks an even higher level of process and delivery standards.
It is amongst Top 20 Global SaaS startups recognized by CIO Review in 2020 and Top 10 Best SaaS companies in India, as recognized by CEO Insights.
WovVTech has developed patent pending a PaaS platform & framework using artificial intelligence and cloud computing that reduces the coding effort by 30-50%
Customers form the core of all the solutions. We get out of our cubes and see the real world to build great WovV products.
Visit us at : https://wovvtech.com
Job Description – Onsite Technical Support
Location: Chennai
Experience:
0-3 Years
Key Roles and Responsibilities:
- Mall Onsite Technical Support Executive will work with the Service Delivery Managers to support WovVRA implementation and operation.
- WovVRA is used by a location (mall, foodcourt, airport, etc. ) to capture automated daily sales data from all outlets present in the location
- Candidate will be doing the follow ups, monitoring, and new integrations
- New integration related activities include
- Coordinate with brands and set up slots for utility installation / upgrade
- Ensure the system requirements are present for smooth installation
- Install WovVRA utility by connecting with brand teams
- Coordination & follow-ups with the retailers towards(New Brand integration)
- Monitoring WovVRA data includes
- Ensuring Availability of accurate sales data for brands
- Daily coordination for getting the resolutions on time and timely updation of automated daily sales data
- Sales data collection and upload on portal for select brands
- Analysis of missing data with appropriate reasons on daily basis
- Conduct periodic audits and report findings of the audits
- Assist in root cause analysis of audit findings
- Seek clarification with the Tenants / Concessionaires for data captured but not reflecting in the bill-wise report
- Monitor brand status and correctness of overall data
- Providing timely support and troubleshooting to the Malls/retailers/Project team
- Identify and provide inputs on unique (or) recurring project problems
- Update and maintain knowledge base of all tickets and issues
- Training team on ADSR process, applications & tools
- Handle First Level Escalations
- Develop, support, facilitate and implement a number of projects of moderate size, diversity and complexity.
- Identify and monitor project risks through proactive approach to projects
- Daily new live brands (PRE LIVE) huddle call to be conducted with mall team
- Contribute in weekly project huddle call with SDM
Requirements:
- Knowledge on project related information, viz., IIS, FTP, SFTP, Firewall, Antivirus, Cloud Server, Routers and switches.
- Knowledge on software installation through remote connection tools and PoS understanding is a must
- MIS Reporting experience
- Querying / SQL language is a big plus.
- Experience in a similar role or retail operations experience will be preferred
- PreferableExperience with Point of Sales (POS) systems / applications.
- Able to work independently and efficiently to meet deadlines.
- Ability to Analyze, Research and solve Technical and project related problems.
- Able to promptly answer & support related Phone calls & Emails.
- Self-Motivated, Detail-oriented, organized & Self Driven
- Understanding of Helpdesk Store Support / proven track record and ability to supervise.
- Understanding of Store Infrastructure (basic or advanced)
- Knowledge of databases and network environments is a plus.
- Previous customer service or support and/or basic technical experience required.
- Excellent verbal and written communication skills and interpersonal skills required
- Experience in providing support as helpdesk for Software / Hardware / Networking domain
- Min 1 years of experience in POS Training / implementation and/or support roles.
- Experience of traditional and/or cloud based PoS in India is required (eg: Go Frugal, Petpooja, Posist, Navision, HDPoS, etc. )
- Courteous and professional phone manners, demeanor and attitude are essential.
Regards,
Team HR,
WovVTech
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Job Type: Full-time
Schedule:
- Day shift
- Fixed shift
Education:
- Bachelor’s (Preferred)
Experience:
- Technical support: 1 year (Preferred)
- total work: 1 year (Preferred)
Language:
- English (Required)
Work Remotely:
- No
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