Job Location: Middletown, PA
Who We Are | Our Culture
When you join Phoenix Contact, you join a team of visionaries who are creating a sustainable world based on our passion for technology and innovation. Our mission is to create solutions for electrification, networking, and automation to contribute to a world in which renewable energy is available for the benefit of everybody. We create solutions for the challenges of today.
We are a team of passionate and welcoming people with vastly diverse backgrounds, who value honesty, friendliness, and trusting partnerships. We work together to promote a culture of entrepreneurial freedom that allows us to control our own destiny. We thrive in an inclusive environment where we recognize that our people are our biggest asset.
Job Summary
As Lead Business Process Analyst, you will lead, mentor others, and personally perform activities in all facets of business process lifecycle management, which traditionally follows the Plan-Do-Check-Act (PDCA) cycle, to ensure that business processes and process support documentation align with the organization’s strategic objectives, operational needs, and process governance requirements.
Key Responsibilities
- Perform enterprise-level business process document control/governance activities.
- Illustrate business processes using prescribed software and modeling notation.
- Author business process support documentation (e.g., manuals, work instructions, etc.).
- Conduct business process design and governance training to develop other practitioners.
- Lead and/or participate in activities to analyze business process maturity/strength.
- Provide process support services to process improvement/transformation project teams.
Must-Have Qualifications
- Demonstrated proficiency illustrating business processes (experience with Event-driven Process Chain (EPC) modeling notation using ARIS software preferred, but not required)
- Practical experience leading and/or performing typical business process management activities that occur throughout the process lifecycle (e.g., Define, Design, Implement, Monitor, Improve)
- Strong English composition skills to write and edit process support documentation which can be easily understood by the process performers
- Bachelor’s degree in Business Management, Industrial Engineering, or similar discipline
We Value
- Recent experience working in an organization having its management systems certified to the following international standards: Quality (ISO 9001), Environmental (ISO 14001), and Occupational Health and Safety (ISO 45001).
- Experience working in a company with product development, manufacturing, sales, and distribution activities would be preferred, but not required.
- Competency in project management (PMP credential) would be beneficial.
Must Be Able To..
- Be fluent in English and able to communicate effectively
- Manage time/tasks effectively
- Work at a desk on a computer (2-4 hours at a time)
- Travel in automobiles, trains, and planes for up to eight hours, if requested
- Travel internationally, if requested (approx. 1x per year, one week in duration)
- Have a valid U.S. driver’s license
What’s In It For You
Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including 14 weeks fully paid maternity leave & 6 weeks fully paid paternity leave, life insurance, short & long-term disability, on-site gym access, health & wellbeing center, on-site café, walking trails, tuition assistance, and more!
Notice to Staffing Agencies, Placement Services, and Professional Recruiters:
Phoenix Contact has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Phoenix Contact employees directly in an attempt to present candidates. Phoenix Contact will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Phoenix Contact, including unsolicited resumes sent to a Phoenix Contact mailing address, fax machine or email address, directly to Phoenix Contact employees, or to Phoenix Contact’s resume database will be considered Phoenix Contact property. Phoenix Contact will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Phoenix Contact will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees. Phoenix Contact will not pay a fee to any Recruiter that does not have a signed Phoenix Contact contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by Phoenix Contact’s Director of Organization Development and Talent Acquisition or his or her designee. No other Phoenix Contact employee is authorized to bind Phoenix Contact to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Phoenix Contact, recruiters agree to be bound and comply with this policy.
Phoenix Contact is committed to the diversity of our employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
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