MasterCard | Hiring | Senior Software Engineer | BigDataKB.com | 1/11/2022

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MasterCard

Pune

Financial Transaction Processing

The Employee Digital Experience team is looking for a Software Engineer, Salesforce Service Cloud to help drive enhancements and added functionality to our customer service case management system. The ideal candidate is passionate about the customer service experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Position Overview:

The Developer codes, tests, and debugs on Service Cloud enhancement projects, as well as revises and updates programs and documentation as required. This position is programming Salesforce.com custom Lightning components to ensure the Customer Service business needs are met according to our standards.

Responsibilities:

  • Participate in providing solutions for Customer Service business using current development tools and technologies on the Salesforce Service Cloud platform; Create prototypes for proof of concepts as needed
  • Design, code, and test technical solutions
  • Understand the necessity of and contribute to coding standards
  • Demonstrate proficiency in one or more programming language “back-end” or “server side” languages
  • Identify and document system deficiencies and recommend solutions
  • Complete assignments within appropriate timeline and budget
  • Communicate project status to management
  • Elevate project concerns to project and program management
  • Accountable for certain project deliverables, and that they meet technical requirements/business expectations
  • Understand technical and functional design requirements
  • Assist in enforcement of development deadlines and schedules
  • Demonstrate the ability to cooperate with a variety of people and achieve results
  • Anticipate business needs before they arise and present possible solutions or recommendations
  • Manage and maintain a collaborative working relationship and consistently deliver high quality services
  • Prioritize multiple tasks effectively
  • Ability to lead and mentor technical team members on mobile technologies and contribute to the

All About You:

  • Bachelor’s degree required
  • Prior Salesforce Lightning, Aura and LWC experience required
  • Strong written and verbal communication skills
  • A passion and comfort in meeting new people and building meaningful relationships
  • Enjoy collaborating with a team while working independently towards a goal
  • Prior experience with object-oriented languages, like Java or .Net experience preferred
  • Prior Apex, Visualforce and SOQL experience preferred
  • Salesforce Einstein or other Artificial Intelligence experience is preferred

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

About Mastercard

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Apply Here

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