IDFC FIRST Bank | Hiring | Business Analyst-Digital Journey | BigDataKB.com | 1/11/2022

IDFC FIRST Bank

Mumbai

Banks & Building Society

Job Description

Job Title –

Analyst

Place of work

• Mumbai

Business Unit

• Retail Banking

Function

• Retail Liabilities

Job Purpose:
Do competition benchmarking and analysis to evaluate and execute new solutions for Digital Platforms.

Define and enhance the product road-map for Platform solutions for authentication, registration, login and other key journeys on our app

Analyze data and customer journeys to suggest improvements and reduce drop-offs

Roles & Responsibilities:
‘

`- Analysis of Internet and Mobile Banking customer usage

• Competition benchmarking and preparing a detailed report month on month for senior management
• Data Analysis of Transactions done through digital channels in comparison to offline channels.
• Publishing daily metric for digital channel usage and Transactions like Add funds
• Responsible for forecasting the number of Transactions in the next month for digital channels and the cost incurred
• Tracking of number of online accounts opened and preparing a trend for the next month
• Monthly creation of report for senior management for trend Analysis on channel usage and activities and improvements planned
• Regulatory Data preparation and timely submission of Regulatory reports to the relevant teams including RBI

Access the App Store and Android Store for number of App downloads and customer queries

• Liaise with the relevant team for closure of App related feedback on the Store
• Responsible for handling Push notifications on the Mobile App, the target customer set and Liaising with the IT team for releasing the notifications to the end user
• Manage users on Android and Apple Store for addition of CUG members and track closure of relevant issues reported as part of every release.
• Liaise with the Third party vendors on usage of services like Door step Banking and resolving Data related disputes
• Submit analysis of m-commerce Transactions enabled on the Application which would include Tracking customer usage, number of Transactions, amount and commission earned on the Transactions

Managerial & Leadership Responsibilities:
Own end to end data analysis and reporting for platform squad

Educational Qualifications:
GraduateAny

Post GraduateMBA

Experience: 2+

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