Industry Type:
BFSI / Fintech / NBFC
Job Detail:
Key Responsibilities
Incident Response & Management
- Serve as the primary point of contact for managing high-impact incidents related to payments, ensuring quick resolution and minimal service disruption.
- Lead real-time incident resolution efforts by diagnosing issues, engaging relevant stakeholders, and driving incidents to closure.
- Prioritize, track, and document all incidents, ensuring they are managed within defined Service Level Agreements (SLAs).
- Establish and enforce escalation protocols, ensuring that critical incidents receive immediate attention from senior leadership and engineering teams.
- Work closely with banks, payment processors, and regulatory bodies to resolve incidents affecting transaction processing and reconciliation.
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