Industry Type:
BFSI / Fintech / NBFC
Job Detail:
- Ensure high quality, high touch service model to users
- Ensure high resolution of questions/issues/bugs upon initial contact with users
- Capture feedback from users and seek to improve system functionality via working closely with the business and the Technology support and development teams.
- Identify and provide any additional training needs for the users
- Involvement in various testing activities for the systems ahead of new implementation/releases and identification of any issues in the upcoming release/features
- On boarding/training of new users to the platform
- Support the larger SS team in monthly analytics and stats
- Involvement in various requirements/projects to support and develop the OCP Platform
What will you bring
To grow and be successful in this role you will ideally bring the following:
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Strong technical accounting and finance knowledge
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Strong people management and leadership skills
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Strong excel and financial statement analysis experience highly desired
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Domain knowledge of Institutional RA businesses, Corporate and/or wholesale credit
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Strong communication skills including ability to communicate confidently and effectively with the business, senior executives, and external stakeholders
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Proven expertise in investigative skills, with a track record of identifying root causes and provide solutions
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Able to build strong, open, and collaborative working relationships.
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Strong understanding of the Institutional business (Credit knowledge preferred)
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Knowledge of ANZ Credit Risk Systems and data preferred
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Strong written and verbal communication skills.
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Demonstrated problem solving ability
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Growth mindset
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