Job Location: Michigan City, IN

Job Detail:

*** Position is Hybrid, mostly remote with occasional onsite days required ****

Job Description

• Business Analyst on various projects across Networking, Server, Workstation Services, O365 and VoIP Telecommunications teams.
• Prepares functional, system and technical specifications using industry accepted practices.
• Coordinates and participates in application testing to validate infrastructure changes.
• Support installation, configuration, and support of Microsoft Office 365 on various platforms.
• Engage and empathize with customers to support and resolve second and third level technical issues through completion.
• May work on Request for Proposals and Contract deliverables.

Mandatory Skills & Experience

• 5 years experience in a Business Analyst role, including, but not limited to creating and updating business requirements documents, testing deliverables, training materials, project logs, and end user documentation.

• Excellent knowledge and experience using Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, SharePoint Online, etc.)

• Able to successfully multi-task and prioritize work across several active projects and assignments

• Passionate about delivering the ultimate customer experience

• Success at working in a team environment where a customer obsessive culture is paramount

• Demonstrated problem-solving skills including: identification of issues, obstacles and opportunities and development and implementation of effective solutions

• Excellent written and verbal communication skills

• Experience working on Infrastructure projects

Experience Level: 5+ years
Environment: MS O365, SharePoint, Teams, Azure DevOps, CA Service Desk, Clarity

Job Type: Contract

Salary: $60.00 – $68.00 per hour

Ability to commute/relocate:

• Michigan City, IN 46360: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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