Job Location: Pontiac, MI

Job Detail:

Business Analyst #905163

*** Position is Hybrid, mostly remote with occasional onsite days required ****

Job Description:

• Business Analyst on projects across Networking, Server, Workstation Services, O365 and VoIP Telecommunications teams.
• Candidate must be a self-starter who takes ownership and responsibility of project assignments.
• Project Support Activities (i.e., Risks, issues, action item management;
• Meeting scheduling, facilitating, meeting minutes;
• Communications (end user, broadcasts, IT notifications);
• Monitor and report on project KPIs Project Tasks (i.e., Project data clean up and maintenance;
• Data analysis;
• Implementation support;
• Application testing and test tool administration;
• Baseline technical support;
• Data visualization and presentation creation)
• Documentation (i.e., Requirements (including facilitating gathering sessions);
• Requirement traceability matrixes;
• Project runbooks;
• User guides;
• Test plans;
• Use cases;
• Implementation plans;
• Technical and non-technical writing;
• Request for Proposal (RFP, eval matrix);
• Contract Scope of Services;
• Process and standards update and creation.

Mandatory Skills & Experience:

• 5 years’ experience in a Business Analyst role, including, but not limited to creating and updating business requirements documents, testing deliverables, training materials, project logs, and end user documentation.
• Excellent knowledge and experience using Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, SharePoint Online, etc.)
• Able to successfully multi-task and prioritize work across several active projects and assignments
• Passionate about delivering the ultimate customer experience
• Demonstrated problem-solving skills including: identification of issues, obstacles and opportunities and development and implementation of effective solutions
• Excellent written and verbal communication skills
• Experience working on Infrastructure projects

Environment: Microsoft O365, CA Service Desk, Clarity

Job Types: Full-time, Contract

Pay: $55.00 – $62.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Experience level:

• 5 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Pontiac, MI 48341: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Pontiac, MI 48341

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