Data Science Jobs - Bharat

Oracle | Fusion Technical Senior Analyst | Bhagya Nagar | Bharat | BigDataKB.com | 21 Oct 2022

21/10/2022

Job Location: Bhagya Nagar

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

We are part of the ACS vertical (Advanced Customer Service) and primarily deal with Support and Enhancement projects. We work on multiple Fusion projects across business functions. We are looking for an individual contributor who is knowledgeable in Fusion technologies like OIC, OTBI Dashboards, SOA CS, Application development.

Technical & Analytical Skills (Required)

Well-developed troubleshooting skills, ability to analyze details and synthesize big picture, frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process.

– Detailed Functional and technical knowledge of more than one modules in any of the following Oracle Supply Chain / Financial Application Suites – Oracle Fusion Cloud

Should be willing to work in shifts as per the project requirements.

Desired Technical Skills

Following technical skills are desired. In the absence of these skills, it is expected that the Engineer will develop an understanding of one or more of these skills as required for the role, upon completion of post-hire training in these areas.

Development framework: Experience supporting/developing/testing web applications implemented using frameworks that expose business services via a Model/View/Controller paradigm, such as Oracle ADF will be an added advantage.

– Proficiency in SQL. Good knowledge expected in at least one of the following Fusion technologies : OIC, ADF, BPEL, ODI, SOA, FBDi, Reporting Tools – Fusion BIP/OTBI/FRS