Job Location: Bengaluru
Company Name : IMC Client
Job Profile : Order to Cash (Order Management)
Experience : 0 to 1 Years ( Freshers can Apply)
Location : Bangalore
Job Type : Permanent
Main Accountabilities
Operational Duties:
- Receives and processes complex customer orders, inquiries and/or complaints
- covering items or products ordered. Maintains an ongoing relationship with customers and sales
- staff.
- Uses knowledge of products, product availability, sales
- territories, and individual customers to provide a key communications link to the customer.
- Exercises judgment and discretion, and functions independently within authorized limits.
- Typically requires analysis, judgment, and sensitivity to customer needs.
Main Accountabilities of Order Management
- Manage customer portals
- Create delivery note
- Validation price agreement
- Monitoring EDI Orders
- Confirmation order details
- Manual order entry
- Manage order exceptions
- Send order confirmation
- Manage return
- Customer order delivery tracking
- Issue credit note
- Price dispute management
Customer Care
- Answer customer questions regarding technical issues
- Forward customer request to product management
- Forward complex topics, dispute cases, technical support to respective responsible function
- Analyze internal request
Job Requirements (Qualifications, Skills, Experience)
- Education/university degree in business administration, sales, commerce or any other relevant field.
- 0 to 3 years of experience in Order to Cash/Account Receivables/ Credits and Collections/Order management / Customer service domain.
- SAP Financials (FICO- Mandatory and SD- added advantage) and MS Office (excel, Powerpoint, word, visio..)
- Overall overview or working experience in controlling, reporting or data analysis will be an added advantage
- Experienced in Shared Service Centre environment (ticketing tool, SLA KPIs)
- Flexibility with shift timining for self and experience in 24×5 shift model.
- Service oriented mindset – Proven ability to develop new ideas and creative solutions
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