Job Location: Chennai
- Responsible for the overall concept MIS data.
- Organizing & ensuring the data accuracy with scheduled cut off time & periodic report sending
- Need to engage in given concepts of Home center operations. May be in
- Focused to achieve the daily target as per SLA in overall operations.
- Analyses operational issues and implementing new process to avoid deviations.
- Running operations with safety and efficiency as priorities.
- Ensure to circulating the reports to customer on timely basis and attending daily review meeting among operation team.
- Ensure that all inventory transactions are properly documented in accordance with SOP.
- Timely accounting of return stock from local Stores.
Be focused on issue related quires & transactions and revert for mails.
- HC. com Handling damages needs to monitor on daily basis.
- Measuring and reporting the effectiveness of warehousing activities and employee s performance.
- Responsible for ensuring the quality of the service within the warehouse is maintained at the highest possible standards for the customer.
- Maintains warehouse staff by recruiting, selecting, orienting, and training employees.
Customer relationship Management
- Support in customer based on timely need.
- Resolving customer queries and sending reports timely.
- Monitoring monthly warehouse KPIs
- Customer escalation handling, proactively take actions to reduce complaints.
SKILLS REQUIRED
- Sound knowledge of all warehouse operations.
- Good team player
- Good soft skills.
- Flexibilities for timings and work shifts.
- Decision making ability and excellent analytical skills.
- Proactive approach and problem-solving skills.
- Facing audits of the warehouse like inventory, process, safety etc,.
- Compliance s knowledge.
EXPERIENCE AND QUALIFICATIONS
- Minimum 3-4 industries experience with at least 6 years in relevant industry (Retail preferred)
- Rich exposure to DC Operations
- Ability to work under floor operations
- Full awareness on WMS transactions.
- Graduate / Postgraduate from reputed university preferably in Operations and supply chain management
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