Processing and Quality checking
Process reporting and training
Queue management maintaining SLAs
Update SOP and other process documents
Ensuring compliance of all internal policies
Process improvement
Providing timely updates to TL and onshore counterparts

You are meant for this job if

Minimum 5-8 years’ experience in Data Management (employee services)
Should have experience in HR Operations with ERP tool like Oracle-HCM or SAP
Good communication, analytical and management skills
Effective/Accurate and timely reporting skills
Good command on MS Office applications (MS-Excel, MS-Word)
Ability to multi task and should be a self-starter
Ability to handle difficult client situations and derive strategic solutions