Roles and Responsibilities:

Among the responsibilities include but not limited to:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects

• Participate with the team in analyzing project requirements – includes scoping, setting up discovery meetings and work estimation

• Use appropriate verification techniques to manage changes in project scope, schedule and costs

• Measure project performance using appropriate systems, tools and techniques

• Report and escalate to management as needed

• Manage the relationship with the client and all stakeholders

• Establish and maintain relationships with third parties/vendors

• Create and maintain project documentation – includes Business Requirements Documents and project status

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Qualifications:

• College graduate, preferably in the fields of Computer Science or Engineering for technical project managers

• Proven working experience (3-5 yrs) as an Application Analyst in the IT industry – specifically in software development

• With technical background and working knowledge (or hands-on experience) on software development specializing in web apps, browser extensions, mobile and data analytics – includes experience with Agile (and Waterfall) methodologies

• Experience with BPO frontline processes and workflows (i.e. content moderation, hybrid customer support, back office processing, operational KPIs, etc.)

• Excellent client-facing and internal communication skills

• Excellent written and verbal communication skills

• Solid project management and organizational skills including attention to detail and multi-tasking skills

• Working knowledge of Microsoft Office, G Suite, MS Project, JIRA, Smartsheet or Visual Studio is a plus