Job Location: Hyderabad/Secunderabad
Lead and deliver all aspects of experience analytics projects and direct teams as needed
Collaborate with other teams and processes as required
Develop predictive strategies, statistical modeling and deliver on sentiment analysis
Analyze all aspects of the operations experience, including but not limited to, customer experience, key contact drivers and servicing performance Identify, prioritize and communicate key insights that are actionable and measurable
Work on multiple projects and initiative simultaneously, of varying complexity and length
Present results and approach to key client stakeholders and senior leadership
Proactively manage efforts to maintain stakeholder satisfaction, and quantify project benefits delivered
Ensure all analysis supports appropriate Operations investment decisions and optimizes Operational expenses
Adhere to all analytic standards and support all Operational analytic strategies
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