Job Location: Hyderabad/Secunderabad
Analyzing Calls taken by Agents through Call Evaluations with High degree of Accuracy
Conducting Collective & Individual Quality Feedback Sessions for Agents on Areas of Improvement. Handling Briefings, Dipsticks & Quality Sessions of Team
Required Candidate profile
Good Communication Skills
Previous experience of Working in QA of a call centre or BPO or KPO
Should be comfortable with Hindi and English both .
Perks and benefits
Incentives Over and Above Salary
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