Job Location: Gurgaon/Gurugram

Responsibilities

• Understand how the WFM solutions within the area of focus can be configured and delivered to better facilitate business processes
• Partner with the business to analyze requirements, identify impact to applications and determine high-level estimates
• Assist in version upgrades by performing analysis, updating configurations, testing and reviewing documentation
• Develop functional specifications for modifications, interfaces, reports and screens that meet the business objectives and are of sound design
• Ensure smooth and efficient implementation and integration between technical and functional system requirements
• Develop frameworks, tooling, configurations and services to support the data integration, management, and connectivity of our applications across the IT systems
• Ensure proper flow of data from different data sources into WFM systems including scheduling system and labor standards system
• Develop SQL database scripts and XML transformers for integrations and interfaces
• Support system testing activities, including test setup, test case scenario definition/refinement, test execution and troubleshooting to ensure WFM software consistently meets the business objectives
• Create procedural and system documentation throughout the project and ad hoc enhancements
• Ensure knowledge transfer is conducted with key project team members
• Provide 24-hour support during a deployment “go-live” periods
• Brainstorm with the team to produce innovative ideas to improve overall application functionality and performance
• Provide primary user support and verify that the system provides the required business functions, maintains data integrity and is working as expected
• Assist in planning efforts, defining detailed tasks and effort

Required Skills

• Knowledge of a Workforce Management (WFM) system.
• Experienced with Timekeeping, Forecasting, Labor Scheduling, Absence Management, Workforce Analytics and Reporting solutions using WFM Software.
• Experienced in defining problems, collecting data, establishing facts and drawing valid conclusions
• Ability to work independently and be effective/proactive in a relatively unstructured environment
• Ability to develop and maintain strong, productive relationships with both the business and IT teams
• Strong verbal and written communication skills
• Strong analytical and problem-solving skills
• Experienced in SQL Databases and writing queries
• Strong MFT, SFTP, XML and XSD skills

Experience & Personal Qualities:

3+ years retail business process experience, with an excellent delivery track record

3+ years of experience in Workforce Management application development/configuration

3+ years of experience with SQL and relational databases (SQL Server)

Education:

Bachelors degree in Computer Science, Mathematics or Engineering preferred

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