Job Location: Chennai
Roles & Responsibility :
- Should have experience in Call Audit , Mail Audit , Chat Audit .
- Should have experience in Process Audit
- Degree in Business Administration or relevant field.
- Quality control certification (Preferable).
- Excellent attention to detail.
- Excellent verbal and written communication.
- Data analysis and statistical aptitude.
- Good interpersonal skills.
- Basic understanding of various departments and tracking and recording their KPIs.
- Record, compile, and prepare reports for analysis and evaluation.
- Assist with auditing, writing, revising and verifying quality standards and developing forms and instructions for recording, evaluating and reporting quality data.
- Document and implement inspection criteria and procedures.
- Monitor performance of quality control systems to ensure effectiveness and efficiency.
- Communicate quality control information to all relevant organizational departments, outside vendors, or contractors.
- Instruct staff in quality control and analytical procedures.
- Must be able to multi-task and work in a fast-paced environment.
- Ability to read schematics, assembly drawings, data sheets and process sheets.
- Proficiency with Microsoft Word, Excel and Access.
Key skills
- Good teamwork skills
- Communication skills
- Adaptability
- Good organizing & planning skills
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