KeyResponsibilities:

• Understandcustomers business needs and devise appropriate solutions using LeadSquared
• Understandthe software and tools ecosystem of Customer and come up with best possibleways of connecting LeadSquared to them.
• Comeup and implement the best way of importing existing customer data and digitalassets
• Executethe implementation plan: Make thecustomer live within promised timeframe.
• Besingle point of contact for customer on implementation including anyintegrations.
• Communicatework status to client and internal stakeholders on a regular basis
• Workwith Sales, Customer Success and Customer Support teams to ensure that theyunderstand any customizations done or unique needs served for the customer
• Workclosely with the product development team to share client feedback and for post-implementationreviews
• Trackkey metrics and KPIs related to implementation success
• Identifyimplementation areas that can be automated and work with the product orcustomer success teams to automate them
• Upsell/ cross-sell LeadSquared product or services wherever applicable

Requirements:

• Abachelor s or master s degree engineering or technology
• 2 years of mandatory experience in Implementation world class products
• Abilityto manage multiple clients and projects/task simultaneously
• Exceptionproblem solving and solutioning skills
• Customersuccess oriented attitude
• Excellentwritten and oral English skills
• Understandingof how cloud based applications are delivered and consumed
• Understandof unique feature and challenges of SaaS applications
• Exceptionalcritical thinking skills is a plus
• Flexibilityto travel is required
• Timelyexecution oriented professionals will be preferred
• Focuson quality and attitude to excel will be a big plus