What are responsibilities of Senior Systems Analyst

• Prime responsibility of Senior Systems Analyst is to make sure that environment is secure and safe. All security findings should be remediated within required resolution date defined by governance.

• We do not allow outage, even for a second. If any issue happens, as owner of the environment we do the needful to make sure those environments are up and running. Root cause analysis should be within hours. We make sure that findings are remediated in Production environment after all tests and checks in lower environments.

• As owner of environment, we keep track of all activities planned or happening in our environments. We are responsible for deploying new code in the environment.

• We look and analyze our environment regularly. If there is a manual task, we do automation of that. We are increasing selfheal capabilities and will continue to do the same until environments become auto-heal.

• If a new service is coming under our support or if migration of old environment is going to happen to new technologies, we start interaction with product developer to sketch out planning for production.

• As our business is running round the clock, we work in shift and synchronize with multiple locations and multiple tracks (sub team).

• We make sure that every activity is being recorded as per incident or change management process. Technical and related run books need to be prepared and shared with the team.

• As Senior member of the team, Senior member is technical mentor for rest of the team.

This is a hybrid position. Hybrid employees can alternate time between both home and office. Employees in hybrid roles are expected to work from the office three days a week, Monday (Sunday in some countries where Sunday is the start of the week) and Wednesdays. Wednesdays are designated as in-office collaboration days. The third day in the office will be decided based on team needs and determined in partnership with senior leadership.

Qualifications