Job Location: Hyderabad/Secunderabad
Key responsibilities
- Being a Subject Matter Expert for several ITSM processes and providing support to the relevant development teams
- Liaising with the Product Team, customers, and other stakeholders as appropriate and acting as the business/functional counterpart for solution identification
- Participating in the analysis of incoming demand requests and progressing them to technical stores for the backlog.
- Supporting Agile ceremonies: sprint planning, daily stand-up, ShowTell and retrospectives
- Actively supporting the business strategy, plans and values, contributing to the achievement of a high performance team culture
Your skills and experience
- ServiceNow ITSM and SAMPro in-depth product knowledge is required, ITOM (Discovery/CMP/Service Mapping) or ITBM are beneficial
- Proven experience of taking very high level requirements and working with stakeholders of different seniorities to translate them into technical stories
- Experience working in Agile environment using SCRUM methodology. Any SCRUM master experience is beneficial.
- Advanced analytical and problem solving experience, ability to multi-task and effectively manage priorities
- Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations
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