a. Review, analyze, and evaluate business systems and user needs. Collect and document user and business requirements using a variety of methods including user interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, task and workflow analysis.

b. Assist the business in determining which processes can and should be automated; lead the prioritization of system enhancement requests with business and IT management.

c. Collaborate with developers and subject matter experts to establish the technical vision and to analyze the various trade-offs in designing a proper solution – Document functional designs and provide input to software
development team on new functionality; provide human factor and usable recommendations for software/web applications.

d. Create test scenarios and execute tests on software (as needed) to confirm fixes and/or new application functionality; coordinate with business users on user acceptance testing for new software releases.

e. Work directly with business users to troubleshoot and resolve issues with the business software (as needed) – Escalate to and work with internal software engineering team to resolve complex support issues.

f. Contribute to knowledgebase articles to address frequently asked questions and best practices.

g. Perform all other duties as assigned.