Job Location: Thane
Roles and Responsibilities
Service performance tracking for the service team at all levels, forecasting, reporting and budgeting •
Create and update daily dashboards to monitor the progress of revenue, service KPIs •
Work on the annual and quarterly planning processes, Spare Parts E&O including the development of, resource allocation, by functional and geographic market segmentation. • Analyse pipeline, orders and win rate trends of contracts, Time & Materials quoting and Start up revenue phasing provide inputs to the Service Management Team. •
Translate data and analysis into simplified presentations, effectively communicating findings to leaders of key trends, insights, and implications while aligning stakeholders on action plans • Tracking Operational performance metrics for the service business. •
Identify & implement new processes and improvement opportunities to maximize Service Operations and Service Teams productivity •
Improve the Spare Parts Availability in the ANZ Market Unit and manage the Spare Parts Database •
Produce daily, weekly, monthly & quarterly reports •
Assist with the Development of the Power BI Service Dashboards
Desired Candidate Profile
• Bachelors Degree in Finance, Business, or related field • Relevant experience in an analyst/accounting role • Ideally experience in a service environment – with exposure to spare parts logistics • Proficiency in Microsoft Excel, modelling and detailed analytics • Deep proficiency in analytic tools, and service systems. • Proficiency in query languages a plus e.g. SQL • Continuously improve and maintain business analytics skills • Comprehensive knowledge of Oracle Sales Cloud, Power BI, C1 • Proficiency in Excel modelling and detailed analytics
Perks and Benefits
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