Job Location: Bangalore/Bengaluru
Role Summary: In this role the person would be responsible for providing business intelligence and inputs related to various aspects of driving Transactional and Journey based Customer Experience initiatives
Job Description:
- Ability to translate structured and unstructured problems into analytical frameworks
- Ability to experiment with alternate analytical techniques to solve problems
- Ability to understand business nuances and its implications on customer experience
- Provide actionable insights (from data analysis) to stakeholders
- Ad-hoc analysis and support on strategic and tactical CX initiatives
- Build metrics improvement roadmaps with insights on noncritical levers to achieve targets
- Experience in Descriptive, Predictive analysis
- Key CX metrics for improvement: NPS, Resolution Rate, Incident reduction, Contact reduction, Cycle time reduction
Skills/experience required:
- Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy
- Strong hands-on working experience as a
- Business Analyst
- Engineering graduate in Computer Science, Bachelors/Masters degree in Computer Science, Maths, Statistics (Preferred)
- Advanced level expertise in MS Office applications, with good presentation skills
- Good handle of SQL, Excel, other scripting languages (R, Python, SPARK, SAS, etc)
- Excellent verbal and written communication skills in English
- Good to have: working experience with BI tools (Power BI, Tableau, Qlikview, Datastudio, etc)
- Ability to work with a diverse range of stakeholders, both within and outside CX
- Ability to plan and execute deliverables
- Ability to multi-task and work on a diverse range of requirements
- Experience of working in a fast-paced environment
Submit CV To All Data Science Job Consultants Across India For Free
