The Client Account Services (CAS) team manages and supports the delivery of a global strategy across Investor Services products for Client Documentation, Accounts, and Entitlements. We manage and track in-flight remediation projects, highlight risks/barriers, define project roles, define roles/responsibilities and milestones, manage governance for in flight remediation, and track deliverables to ensure a successful remediation.

Client Account Services is…

A global business aligned team that is instrumental in putting the client front and center throughout our cohesive and consistent model

An organization that enables thought leadership and a team who are risk aware, flexible, empowered, and feel accountable to drive best in class service

Driving to be best in class through transformational change and technology innovation

Overview

The analyst in the capacity of an individual contributor will be responsible for supporting clients on request processing related to access, inquiry & escalation management, preparing reports etc. Additionally, they are expected to contribute to a wider team, provide regular progress updates, maintain an understanding of client requirements / documentations, approach their work with a control-mindset, and demonstrate an understanding/application of policies and procedures.

Credentials

Have strong verbal and written communication skills

Good team player and self-motivated

Strong analytical skills

Desire to work in a fast-paced environment with multiple deliverables

Proven skills in time management, organization, and attention to detail

Proficiency in Microsoft Office suite of applications

Preferred experienced with new age tools like Alteryx, Tableau, Xceptor etc.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.