Job Location: Bangalore/Bengaluru
Roles and Responsibilities
Roles and Responsibilities:
- Ability to translate structured and unstructured problems into analytical frameworks.
- Ability to experiment with alternate analytical techniques to solve problems.
- Ability to understand business nuances and their implications on customer experience.
- Provide actionable insights (from data analysis) to stakeholders.
- Ad-hoc analysis and support on strategic and tactical CX initiatives.
- Build metrics improvement roadmaps with insights on noncritical levers to achieve targets.
- Experience in Descriptive, Predictive analysis.
- Key CX metrics for improvement: NPS, Resolution Rate, Incident reduction, Contact reduction, Cycle time reduction.
Desired Candidate Profile
Desired Candidate Skills:
- Python, SAS, SPARK, working experience with BI tools (Power BI, Tableau, Qlikview, Datastudio, etc).
- Strong hands-on working experience as a Data Analyst.
- Must have experience in business analytics, business process, project management and stakeholder management.
Work Location: Bangalore, Karnataka
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