Job Location: Bangalore/Bengaluru
Responsible for processing activities in the Cash Operations group(s), would include assisting Team Leader in the day to day operations. Acts as a subject matter expert and supports the team in understanding concepts relating to the process. Responsible for ensuring that the day to day process deliverables are met
Major Duties
- Ensures Day to day SLA Quality parameters are met. Checklists are prepared and submitted to the supervisor on a daily basis
- Ability to handle, escalate resolve queries in a timely manner
- Builds a strong depository of the Operations and Domain knowledge in the team
- To actively be involved in creating/ capturing process updates/ workflows pertaining to business process
- To handle small clusters within the team where deliverables of the cluster are monitored
- To perform route cause analysis of errors and suggest/ implement controls in consultation with the Supervisor/ Manager
- To provide training sessions to new joiners and existing partners in the team
- To actively work on identifying and implementing process improvements in consultation with the Supervisor
- To initiate and lead team building activities within the team
- To actively participate in Audits/ BCP exercises and to help the supervisor to ensure awareness in the team
- To assist the supervisor/ Manager in conducting Risk/ BCP/ Compliance awareness sessions
Knowledge/ Skills
- Excellent written oral communication skills
- Possesses good communication analytical skills
Eye for detail - Proven ability to build strong relationships with partners on site/ across business lines/ juniors and seniors
- A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate
A client focused approach - Possesses working knowledge of MS Office
- Exposure and understanding of Risk, Audit and Compliance factors
- Knowledge of payment systems (WCM, GCM, MTS) / Reconciliation / Investigation would be an added advantage
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