Job Location: Chennai
As Senior Business Analyst – BDR Operations, you will play a key role in driving pipeline operations and business visibility for the Freshworks BDR Team (Sales). The Senior Business Analyst – BDR Operations is a key role; working tirelessly in enabling pipeline visibility, growth, and velocity. This role is a balance of communicator (e.g. meetings, emails, readouts) and operational planner (analysis, planning, project summaries). You will be a key resource for Sales leaders in identifying and documenting pipeline-centric challenges – and play an important role in solving business challenges through cross-org collaboration (Biz Apps, IT, Marketing, etc).
As Senior Business Analyst – BDR Operations, your (typical) week will include: weekly check-ins with Sales and Marketing leaders, documenting status on ongoing projects and initiatives, driving ongoing data structure or related technical tasks, and engaging in ad hoc analysis to identify root-cause issues.
Bachelors or Masters in Engineering, Math, Business, or comparable technical concentration
Minimum 4 to 7 years driving Operations processes as an individual contributor and/or team lead
Demonstrable experience roadmapping and driving projects from planning to roll-out (multi-stage delivery) in a global business environment
Experience collaborating cross-functionally (e.g. Biz Apps, Sales, Marketing, Finance) to identify and solve common business issues, develop operational steps in improving processes, and implement operational protocols to ensure future success
Ability to manage simultaneous tasks and deliverables in a fast-paced, globally-integrated, technology-oriented environment with autonomy to drive towards business goals without an obvious path to success
Experience working first-hand with Senior Director and VP level Sales leaders – providing status updates, documenting business needs, and providing follow up on any pending items
Knowledge of common Sales roles and principles (e.g. BDR, AE, Sales Funnel, Forecast Category, Conversion %, etc)
Comfortable presenting data and related insights to global and regional sales and Marketing leaders
Passionate about helping organizations understand and solve large scale business challenges through reporting and analytics and streamlining operational efforts
Familiarity with G-Suite and related tools
Prior experience in one or more of the following areas is preferred, but not required (great to have):
Familiarity with the Agile Methodology or other Project Management protocols
Demonstrable experience building reports and dashboards using BI visualization tools (e.g. Power BI, Tableau, etc)
Familiarity with database technologies and tools (SQL/R/SAS/JMP etc.), data transformation and processing. Work experience with real data for customer business and market analysis is ideal
Experience with Freshworks products (Freshsales (CRM) is a huge plus!)
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