Job Location: Bangalore/Bengaluru
RESPONSIBILITIES
Analyze ongoing business performance of product portfolio, draw meaningful and impactful business analytics, identify opportunities for improvement
Define, create, and maintain dashboards to support key operational initiatives including: hiring, vendor management, product and support metrics, program statuses, etc.
Partner with support business leaders to understand and document reporting use cases and requirements
Maintain monthly support and engineering operational report packages, present analysis to regional business leaders
Identify opportunities for process improvement via data-based insights, analytics, and alerting
Effectively partner with system and database administrators to define, build, and sustain data integrations
Simplify and share large amounts of intelligence and information with key business stakeholders
Support product roadmap and financial decisions with data-driven analysis and insights
Understand strategic product and business performance initiatives and translate them into data requirements
Qualifications
BASIC QUALIFICATIONS
2+ years of work experience in related field
Bachelor’s degree or equivalent practical experience
Proficiency with Tableau and Microsoft Excel
DESIRED QUALIFICATIONS
Demonstrated aptitude and passion for analytics and reporting
Self-starter and results-driven with a bias for action
Excellent verbal and written communication skills
Ability to collaborate effectively with key stakeholders across departments
Strong project and time management and organization skills
Familiarity with Salesforce and project management tools desired but not required
Capable of familiarizing and mastering new data sets quickly
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