Job Location: Mumbai
Roles and Responsibilities
Courseplay is an HR tech platform, serving over 400k learners worldwide, based out of Mumbai, India. Our core product is an employee experience platform that marries learning with employee growth for leading companies around the world. We are disrupting the HR- tech market by an AI- powered ecosystem for employee experience, talent development and learning adoption.The QA Engineer will be responsible for testing our software products for defects by referring to the development documentation, understanding the application functionality, creating test cases, testing the platform and reporting defects and suggesting improvements.
The MySQL Engineer works with other team members within the Operations Department along with team members in the Software Design and Development departments to provide database support and reports as required.
Common Responsibilities
– Provide support and maintenance to existing database systems (MySQL)
– Develop and maintain business intelligence dashboards
– Generate and distribute management reports in accurate and timely manner
– Develops documentation to allow for smooth operations and easy system maintenance
– Provide recommendations to update current data architecture to improve reporting efficiency and consistency
– Perform data analysis for generating reports on periodic basis
– Develop systems for customer management and internal communication
– Provide strong reporting and analytical information support to management team
– Generate both periodic and ad hoc reports as needed
– Understand customer problems and provide appropriate technical solutions
– Analyze business information to identify process improvements for increasing business efficiency and effectiveness
– Participate in cross- functional meetings to resolve recurring customer issues
– Provide customer support and assistance in issue troubleshooting and resolution
Skills
Ideal candidates for this position should possess some or all of the qualities below :
– Expert in MySQL
– Communication skills
– Good analytical and problem- solving skills
– Presentation Skills
– Logical thinker
– Eye for detail
– Curiosity to learn
– Time Management Skills
– Good interpersonal and customer care skills
Experience
– Technical Support Executive
– Minimum 2 years of experience in MySQL
The work environment
An incredible team of smart and supportive people
Small, agile and dynamic team that works fast
Opportunity to wear multiple hats and juggle multiple roles
Be rewarded with a very competitive package
Plenty of opportunities to learn. We have a strong and diverse training program
We may ask a lot of you, but we promise the effort will be rewarded
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