• Perform data mining and data analysis of received data from various sources and systems into a presentable form.

• Derive problem statement from ambiguous data, create a hypothesis, use analytics technology and tools to test hypothesis and form conclusions

• To be able to provide view support clients as required in areas like Productivity, Cost Reduction and Data-driven analytics, etc.

• In terms of project management, he/ she will estimate work effort, will participate in the delineation of client tasks and will ensure quality delivery.

• Tracking agent wise, TL wise and campaign wise performance, attendance.

• Compiling daily/weekly/monthly reports and sending it to Clients/Operations.

• Modify the MIS and applications as per needs.

• Present Sales MIS reports and realistic forecasts to the management team.

• Co-coordinating with Cross-functional teams in getting the required Data Understanding reporting requirement and preparation reports.

• Ability to innovate using statistical techniques and advise the client on newer analytical methodologies/solutions etc.

Required :

• Candidate should be excellent with Database management and should have worked extensively on Excel and other data visualization tools.

• Strong analytical, conceptual and problem-solving abilities.

• Should be very strong in Advance MS Excel.

• Excellent organizational and prioritization skills with strong attention to detail and ability to meet deadlines.

• Preferably from Telecom BPO Background.

• Experience in advanced analytics with exposure to Operational/BPO/Telecom analytics on the large database.

• Good business acumen.

• Good project management, presentation and communication skills.

• Exposure to techniques like forecasting, predictive techniques, classification techniques and segmentation highly desirable