• Make recommendations for solutions or improvements that can be achieved and attained through new

technology or alternative uses of existing technology.

• Analyze and communicate stakeholder needs by translating business requirements into software

requirements.

• Act as liaison between business stakeholders, such as management, customers or end users, and the

software development or information technology team.

• Designing a system to meet the business objectives and goals.

Job Requirements:

• Researching and proposing cost effective technical solutions to address business challenges such as

improvement of development, processes, and governance standards.

• Develop and maintain understanding of customer workflows and business needs.
• Deliver precise functional specifications to include functional hierarchy, workflow, business rules, interface

design and definitions, outstanding issues, data analysis, and data mapping to clients and development staff.

• Be responsible for direct interaction with clients including, but not limited to, eliciting comprehensive

business requirements and use cases and recommending appropriate solutions.

• Gather requirements to design, build and document specifications for development.
• Conduct gap analysis between application and stated customer requirements and collaborate with

Architects and Developers to estimate project impact.

• Work with Development, QA, and Production Support teams to communicate, verify, and test the desired

functionality changes.

• Work with the clients to demonstrate the changes to the system to ensure all relevant business needs are

addressed.

• Manage multiple competing priorities through effective organization and communication.
• Recommend and institute BSA best practice and methodology and tools.
• Perform QA of BSA team deliverables.
• Providing guidance to client service team on technical capabilities, staffing and infrastructure needs.

Proactively identify and address project risks.

• Understanding of business analysis principles, processes, and techniques.
• Ability to develop and prepare use cases, functional specifications,technical requirements and UAT test

plans.

• Ability to understand and represent the needs of the end user in a software development environment.
• Strong consultative and advisory skills.
• Excellent written and verbal communications.
• Strong MS Office skills (Word, Excel, PowerPoint).
• Ability to acknowledge marketing and strategic needs to assess and recommend technical requirements.
• Ability to communicate complex technical concepts to technical and non-technical audiences.
• Web-services experience with SOAP and RESTful APIs desired
• Experience with software implementation from requirement through design, development, and user

acceptance

• Ability to scope and price projects and solutions.
• Bachelor’s Degree or higher in a technology-related field or relevant experience in implementing software.