The Supervisor is responsible for managing company’s relationship with its clients. The Supervisor will also be responsible for answering client queries and identifying new business opportunities withteam handling and ensuring 100% quality adherence to SLAs and act asthe one point of contact for any client escalations.

Essential Functions:

Education, Experience, and Certifications:

Graduate with minimum of four years of experience in team handling experience. Experience in background screening or risk management industry is highly preferred.

Competencies:

• Background screening, administrative, and/or compliance experience.
• Proficient typing skills.
• Attention to detail and accuracy.
• Should have experience in managing a team.
• Able to analyze issues and propose appropriate solutions.
• Strong written and verbal communication skills.
• Professional demeanor while interacting with internal and external stake holders.
• Able to carry out responsibilities under general supervision.
• Serve as an effective team member.
• Able to organize workload for effective implementation.
• Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• Exposure to sensitive and confidential information.
• Regular computer usage.
• Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
• Occasional reaching and lifting of small objects and operating office equipment.
• Ability to adjust focus between close and distance vision.
• On-call availability, and capability of handling irregular working hours (occasional).

Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.