Job Location: Bangalore/Bengaluru
We have immediate Openings for an IT/ BUSINESS ANALYST(Customer Happiness & Business Analyst) with 1 – 3 years of experience related to e-commerce Projects.
A career with us is an excellent opportunity to learn more about the E-commerce Industry.
Responsibilities and Duties:
1. Understanding business and technology needs.
2. Helping people to use our products. Troubleshooting, investigating, and solving Customer Pain Points & Business Cases.
3. Building a community of support by sharing knowledge and helping team members around the world. Ability to analyze and understand a problem from the customer’s point of view.
4. Take the role of a consultant in evaluating a customer’s requirement and map it to a product feature.
5. Coordinate developers to build and improve the Product based on the Customer’s business needs. Industry-level satisfaction rate in resolving all pre-sales and post-sales customer queries.
Required Experience, Skills, and Qualifications:
1. Proven experience as an IT Analyst, Business Analyst, IT Consultant, or similar role.
2. Excellent communication skills.
3. Extremely good at providing a business solution with good analytical and problem-solving ability. Self-motivating and interested in having in-depth product knowledge.
4. Knowledge of WordPress/Woocommerce will be a value add.
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